Burning Log The in Ottawa, ON Closed now

Reviews about Burning Log The

• ★ ★ ★ ★ ★

  2020-08-20, by Done oo Eldershaw
  I recently had a problem with my wood stove ( osburn 1600 ) that i bought 16years ago from the burning log , i called Adam at the store ( burning log )explained the issue i had , he called the manufacture ( osburn)of the woodstove originally a BC company ( now bought by SBI in quebec) the manufacture sent me a email asking for pictures and info regarding the problem i had , Adam from the burning log kept me up to date on what the manufacture was going to do to resolve my problem with my wood stove, it took about 10 days before the manufactures enginers came to a conclusion that it was a manufacture deffect , ( the manufacture gave me two options repair the stove (free)or for a small price replace the wood stove )( i went with replace) Adam from the burning log ( store ) contacted me saying the manufacture was sending me a new wood stove with the shipping details ,i got my wood stove delivered right to my door ! , once set up i noticed that my original optional fan ( from the old wood stove )didn't mount on the new wood stove ( slight change in the mounting ) i contacted Adam from the burning log and he took care of this by shipping me a new fan for the new wood stove . Now thats service ! You don't see this kind of after sales service 16 years after for a warrantee defect ! Thanks again Adam from the burning log (ottawa store )and SBI ( manufacture quebec) One happy customer ! Don